Role overview
Location: United States
Employment type: Full-time
Pay: $45,000 - $50,000/year;
Work model: Fully remote
What this job involves
Support patients, caregivers, and providers in a palliative care program as part of a central operations contact center. Divide your time between patient calls, clinical triage, scheduling, and administrative work. Educate patients about palliative care, coordinate appointments, and maintain accurate clinical records. In-depth training and resources are provided, with regular team communication through Zoom and Slack.
Primary responsibilities
- Explain the value of palliative care and answer questions about the program.
- Connect patients with palliative care providers and schedule appointments.
- Receive calls from patients, caregivers, and providers.
- Confirm that patient encounters are documented and patient needs have been triaged.
- Read and update clinical notes, enter information into systems, and close out palliative visits.
- Review patient follow-up to help ensure high-quality care from network providers.
- Review and close completed cases daily.
- Balance clinical triage, patient calls, and administrative responsibilities in coordination with your supervisor.
Experience and requirements
- At least 3 years of experience as an LPN.
- At least 3 years of experience reading and updating clinical notes.
- At least 1 year of relevant customer service call center experience.
- Strong verbal and written communication skills and an empathetic approach to patients and caregivers.
- Strong attention to detail and the ability to manage multiple tasks.
- Ability to think strategically and maintain high standards of patient service.
- Comfort using technology and working in a changing startup environment.
- Secure Wi-Fi connectivity.
Preferred skills
- Spanish-language skills are a plus.