Project Manager | Remote (United States)

Role overview

The Project Manager, Enterprise Implementations leads complex, customer-facing SaaS implementations from kickoff through deployment and closure. Acting as the central point of coordination and accountability, this role aligns customer objectives with delivery across Product, Engineering, Professional Services, Operations, and customer teams. The work requires clear governance, proactive risk management, and the ability to create structure when requirements or priorities are ambiguous.

Enterprise Delivery and Customer Leadership

Own end-to-end implementation delivery, maintaining comprehensive plans, schedules, milestones, dependencies, resource allocations, and measures of success.
Manage scope, budgets, risks, issues, assumptions, dependencies, and change requests throughout each project.
Hold internal and external stakeholders accountable for commitments and keep implementation objectives on track.
Facilitate governance through stakeholder meetings, executive reviews, status reports, and decision-making forums.
Develop implementation strategies with customers that connect technology delivery to their business objectives.
Serve as the customer's primary project contact, building trusted relationships with stakeholders and executive sponsors.
Provide proactive updates on status, risks, milestones, and outcomes, helping customers remain informed and confident through complex implementations.
Align customer teams, technical contributors, and executive leadership around priorities and delivery decisions.
Identify risks, issues, and dependencies early, create mitigation plans, and escalate concerns while protecting customer outcomes.
Resolve challenges involving competing priorities, resource constraints, and changing business requirements while maintaining momentum and accountability.
Apply project management best practices and implementation methods to deliver consistent results.
Run retrospectives and use lessons learned to strengthen future execution and customer satisfaction.
Use project management, reporting, automation, analytics, and AI-enabled tools to improve efficiency and visibility.

Required Experience

At least five years leading enterprise SaaS implementations, technology deployments, digital transformation initiatives, or complex customer-facing projects.
A record of delivering software implementations involving multiple stakeholders, business functions, and technical teams.
Experience serving as the primary lead for external customer projects throughout the implementation lifecycle.
Strong project planning, risk management, governance, and stakeholder management capabilities.
Ability to balance multiple priorities and deliver results in complex, fast-paced environments.
Exceptional written and verbal communication, presentation, and facilitation skills, with experience influencing stakeholders through executive level.
Proficiency with collaboration and project management platforms such as Smartsheet, Jira, Azure DevOps, Microsoft Project, Asana, Monday.com, or comparable tools.
An organized, proactive, customer-focused approach, with the executive presence to guide complex implementations and build trust across teams.

Preferred Qualifications

PMP, Agile, Scrum Master, SAFe, PgMP, or an equivalent certification.
Experience leading enterprise software or SaaS implementations and supporting large customers with multiple workstreams and stakeholder groups.
Knowledge of systems integration, data migration, change management, and implementation methodologies.
Experience using AI-enabled project management, reporting, forecasting, or analytics tools.

Work and Pay

This is a full-time remote position available anywhere in the United States. Starting base pay is $77,700.00–$104,500.00. Actual pay may be above or below that range based on qualifications, market value, company finances, and other operational considerations.

Benefits

Medical, dental, and vision insurance, plus wellness programs.
A 401(k) program with an employer match.
Flexible paid time off and generous parental leave.
An employee volunteer donation benefit.
Pet insurance, legal protection, and identity protection.
Tuition reimbursement.

Equal employment opportunity applies regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or other characteristics protected by applicable law.