Role overview
Pay: $21.63 - $26.44/hour
Work model: Remote
About the role
Support accurate, timely billing across multiple divisions. You will manage billing requests, prepare and distribute invoices, handle customer-specific requirements, and resolve issues with internal teams and business partners.
Your daily responsibilities
- Manage support billing requests and tickets using ServiceNow.
- Complete invoicing and data entry tasks using Microsoft Excel, Word, and specialized billing programs.
- Meet daily, weekly, and monthly processing deadlines.
- Distribute invoices through print, email, and electronic data interchange (EDI).
- Verify that required attachments and invoice changes are complete before distribution.
- Handle special billing requirements, modify invoices, and reprint or resend originals as needed.
- Investigate billing issues and coordinate timely resolutions with the appropriate business partners.
- Cross-train to provide coverage for other Billing department team members.
- Maintain accurate procedures and contribute to billing process improvements.
- Provide responsive service to internal and external customers and assist with additional projects as assigned.
Experience and skills
- 3-5 years of experience in billing or accounting operations or support.
- Experience with ServiceNow ticket management.
- Familiarity with submitting invoices through Ariba and Coupa.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organization, attention to detail, and ability to follow standardized procedures.
- Analytical and problem-solving skills, including the ability to develop practical solutions.
- Ability to prioritize multiple tasks and meet tight deadlines in a fast-paced environment.
- Ability to work independently and collaborate effectively with a team.
- Associate's degree preferred.
Benefits and eligibility
Benefits may include medical coverage, 401(k) eligibility, an employee stock purchase program, and paid vacation, sick time, and personal leave. Participation depends on the position offered, with details provided at the offer stage.