Role overview
Location: United States and select Canadian provinces
Employment type: Full-time, permanent
Pay: $78,200 - $120,000/year
Work model: Fully remote
Position summary
Help improve the Salesforce platform and support its users through solution implementation, configuration management, and ongoing administration. Work closely with the Salesforce team and cross-functional partners to deliver reliable solutions and strengthen security, documentation, and operational efficiency.
Platform responsibilities
- Support the Salesforce team in implementing solutions and platform improvements.
- Manage configuration changes, including flows, custom metadata types, custom permissions, and user administration.
- Help implement and maintain security and data access controls.
- Manage integrated applications and third-party solutions connected to Salesforce.
- Collaborate with team members to gather requirements and implement solutions.
- Evaluate Salesforce releases and new features to recommend improvements.
- Assist with support tickets as needed.
Required experience and skills
- 3+ years of hands-on experience as a Salesforce Administrator or Declarative Builder.
- Salesforce Administrator certification.
- Deep experience with Sales Cloud and Service Cloud processes.
- Experience working within Scrumban or Agile frameworks, participating in daily stand-ups, and managing work through a structured sprint backlog.
- Experience creating and maintaining technical documentation that provides a reliable shared reference for the team.
- Proactive use of AI tools to accelerate solution design, automate repetitive administrative tasks, and improve delivery speed.
- Strong interpersonal skills and cross-departmental collaboration in an environment built around peer review and shared ownership.
Preferred credentials
- Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder.
Benefits and support
- Health, dental, and vision insurance options.
- Confidential access to doctors through a 24/7 healthcare service.
- 20 PTO days, 3 flex days, 4 optional volunteer days, and 12 paid holidays.
- Paid parental leave.
- 401(k) with employer match.
- Equipment shipped to your home.
- Potential eligibility for a discretionary bonus.