Role overview
Pay: $70,000 - $90,000/year in base salary
Work model: Remote.
Quality reviews and training
Review workers' compensation files to see how consistently underwriting, premium audit, and customer service teams apply policies and procedures. Reporting to the Manager of Quality & Training, you will use audit findings to identify recurring errors, coach employees, and develop training that addresses the issues behind those errors.
What you will do
- Audit individual files against processing guidelines, document findings, and analyze results across reviews.
- Coordinate quality meetings, consistency checks, and calibration sessions so reviewers apply the same standards across departments.
- Help develop training materials and deliver sessions on procedures, systems, and regulatory requirements. Give employees specific feedback they can apply to future cases.
- Document levels of authority for assigned departments and coordinate updates with the teams responsible for those decisions.
- Work with operations teams to improve processes, introduce new procedures and systems, and help employees adopt them.
Required qualifications
- High school diploma or GED.
- At least 3 years of relevant professional experience, such as insurance quality review, underwriting, or premium auditing.
- Thorough knowledge of workers' compensation across multiple states and a working knowledge of general insurance principles.
- Ability to review a high volume of files accurately and consistently while managing shifting priorities across departments.
- Clear written and verbal communication, including the ability to explain findings and give constructive feedback.
- Experience using internal messaging platforms such as Slack or Microsoft Teams.
Preferred qualifications
- Bachelor's degree.
- Experience with workflow or project management tools such as Jira and documentation platforms such as Confluence.
Benefits and bonus eligibility
- Comprehensive health plans and a 401(k) with an employer match.
- Paid time off, plus parental and caregiver leave.
- Eligible employees may receive a discretionary bonus based on the company's annual performance review.