Role overview
Employment type: Full-time
Work model: Remote
Base pay: $26 USD per hour
Support families as they begin care
As a Billing Specialist, you will guide caregivers through the financial and insurance aspects of starting behavioral health services. You will explain benefit coverage, estimated care costs, and payment options, helping families understand their next steps and directing plan-specific questions to their insurance provider.
This position calls for empathy, attention to detail, and the ability to turn complex information into clear, practical guidance.
Your responsibilities
- Serve as the primary financial contact for caregivers during onboarding.
- Review and explain insurance benefits and estimated care costs clearly and compassionately.
- Answer initial financial and insurance questions, escalating issues or referring detailed inquiries to the family's insurance plan.
- Provide transparent payment information and explain available payment options.
- Partner with care coordination and clinical teams to support a seamless onboarding experience.
- Maintain accurate records of caregiver interactions in internal systems.
- Follow HIPAA and privacy requirements in all communications.
Qualifications for the position
- At least 2 years of experience in healthcare customer service, patient access, medical billing, or insurance verification.
- Working knowledge of health insurance terminology, benefit structures, and prior authorization processes.
- Experience with the prior authorization cost-control process.
- Strong verbal and written communication skills.
- Ability to work independently in a remote setting while managing multiple priorities.
- High school diploma or equivalent.
- Full-time residence in the United States.
Experience in pediatric or behavioral health settings is preferred, as is an associate's or bachelor's degree in healthcare administration, business, or a related field.
Benefits and employee support
- Medical, dental, and vision coverage, plus FSA/HSA options.
- Life and disability insurance.
- Coaching and therapy services.
- Equity through discretionary restricted stock units.
- Paid vacation, sick days, and company holidays.
- Paid parental leave.
- 401(k) with up to 3% matching.
- Monthly technology allowance.
- Well-being perks, activities, and community celebrations.