Role overview
The HubSpot Implementation Specialist executes client implementation plans across HubSpot CRM, including workflows, automation, lists, reporting, and data management. This client-facing position works with the Client Success team to turn strategic blueprints into configured portals, while supporting both implementation projects and ongoing retainer or managed-services accounts.
Implementation and Client Support
- Carry out standard HubSpot implementations independently across multiple hubs and manage HubSpot functionality for several clients.
- Organize assignments to meet deadlines and commitments, using consistent processes and documentation.
- Troubleshoot and resolve technical problems within HubSpot.
- Serve as the technical specialist for assigned clients and build lasting working relationships.
- Understand each client's goals and challenges and partner with Client Success to align HubSpot solutions with those needs.
- Identify opportunities for additional services or new HubSpot features.
- Monitor client accounts and performance to find improvement opportunities.
- Conduct regular check-ins and provide training and resources that help clients achieve their goals.
- Respond promptly and effectively to client questions and requests.
Required Experience and Skills
- At least three years of professional experience in similar roles at an agency or HubSpot Partner.
- Strong working knowledge of HubSpot CRM, including workflows, automation, lists, reporting, and data management, with the ability to implement across multiple hubs independently.
- Excellent communication and interpersonal skills and strong analytical and problem-solving abilities.
- Demonstrated ability to improve customer success and satisfaction.
- A self-motivated, proactive, detail-oriented approach, strong organization, and comfort with processes and documentation.
Strongly Preferred Credentials
- HubSpot certifications, such as HubSpot Certified or Inbound Certified.
Remote Work, Pay, and Benefits
This full-time position is remote within the United States. The target annual salary range is USD $80,000–$95,000, based on experience, qualifications, and location. The approximate hourly equivalent is $38.46–$45.67, calculated using 2,080 hours per year.
Performance-based bonuses are separate from salary. Benefits include comprehensive healthcare, a company-paid medical-insurance option, and a 401(k) with matching company contributions. Professional-development opportunities are also available.