Role overview
The Administrative Operations Coordinator keeps service delivery organized through accurate project systems, coordinated handovers, and dependable operational reporting. Working across Sales, Implementation, Finance, RevOps, and Customer Success, this role maintains the processes and data that help Professional Services engagements run consistently, using tools including Salesforce, Toggl, and Asana.
Coordinating Service Delivery
- Coordinate project routing, provisioning, customer transitions, and other operational tasks with Sales, Implementation, Finance, and RevOps.
- Manage sales-to-implementation handovers, checking that contractual obligations and deliverables are compliant before projects begin.
- Ensure complete, consistent transitions from Implementation to Customer Success, including auditing implementation consultants' project closeout activities.
- Administer Professional Services tools such as Toggl and Asana, maintaining accurate data, project provisioning, templates, user permissions, and systematic archiving of completed work.
- Produce recurring reports and dashboards for leadership covering delivery performance, capacity, utilization, backlog, and project health.
- Maintain process documentation, standard operating procedures, and operational playbooks for consistent service delivery.
- Support financial operations through metrics tracking and KPI reporting.
- Use AI-enabled tools, workflow automation, and platform integrations to reduce manual work and improve operational data accuracy.
- Audit operational data, project documentation, and delivery readiness across systems. Coordinate corrections with the relevant stakeholders to uphold project information quality and established standards.
Operational Experience and Skills
- Bring 3–5 years of experience in Professional Services Operations, Delivery Operations, Project Coordination, or a comparable operational support role within a SaaS or technology organization.
- Demonstrate expertise with CRM and project management software, particularly Salesforce, Toggl, Asana, and PSA systems.
- Use Google Sheets or Excel proficiently to maintain capacity trackers, SLA reporting, and other operational reports.
- Manage routine operational work independently, maintaining data integrity and meeting deadlines.
- Communicate effectively with varied stakeholders and uphold data compliance standards across the organization.
- Coordinate multiple cross-functional initiatives simultaneously with careful attention to detail and operational discipline.
- Have experience preparing operational reports and maintaining data that informs leadership decisions.
Remote Work and Pay
This is a full-time, remote position in the United States. Annual pay ranges from USD $78,026 to $98,000. Starting pay depends on market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. Potential incentives, including individual or organizational performance bonuses, are separate from this range.
Responsible use of AI tools and AI-based thinking is expected in daily work, with training and support available to help develop ideas, solve problems, and improve working practices.
Benefits and Support
- A flexible work policy and work-from-home stipend.
- Employee Share Ownership Plan (ESOP).
- Paid parental leave and matching 401(k) contributions.
- Comprehensive health benefits and mental health support through Spring Health.
- Commuter reimbursement.
- 20 PTO days, plus additional leave and support including study assistance, celebration days, and volunteering.
- Global working groups focused on collaboration, belonging, and connection.
Equal opportunity, inclusion, and diverse perspectives and skills are valued in hiring.