Role overview
Location: United States
Pay: $80,000 - $88,000/year
Work model: Remote
Position summary
The Systems Administrator maintains and improves internal IT systems, resolves escalated support issues, and manages business applications. This role supports automation, security, access management, and system integrations that enable reliable AI-powered workflows across the organization.
What you will manage
- Resolve escalated IT support tickets within established service timelines.
- Administer cloud environments, SaaS platforms, employee devices, and user access controls.
- Manage systems projects from initial assignment through completion.
- Maintain enterprise data and internet security practices, update documentation, and enforce established policies.
- Review account provisioning and deprovisioning processes and implement improvements.
- Evaluate and automate manual workflows to reduce repetitive work.
- Improve the reliability, security, and maintainability of internal AI workflows through integrations, automation, and access management.
- Prepare systems documentation and respond to requests for internal security compliance audits.
- Cross-train help desk personnel on internal systems and applications.
Milestones for your first four months
- Within 30 days: complete onboarding and systems training, review infrastructure and platform dependencies, shadow support and systems staff, and help resolve at least two active project tasks.
- Within 60 days: independently resolve escalated tickets, complete at least three projects, demonstrate working proficiency in Jamf, Google Workspace, and Okta, and begin maintaining security practices and documentation.
- Within 90 days: manage a full ticket and project workload, help train support staff, demonstrate administrator-level proficiency in three additional tools, introduce an AI-driven or automated process improvement, and contribute to security audit preparation.
- Within 120 days: present a provisioning improvement plan, identify at least two manual workflows and lead their automation, demonstrate ownership of the team's tools, and manage support and projects with minimal oversight.
Tools and working environment
- Okta, Google Workspace, Jira, and Confluence.
- Apple MacBooks, Microsoft Intune, and Jamf.
- Zoom, password management tools, and Zscaler.
- Daily use of AI tools, supported by hands-on training and guidelines for responsible experimentation.
What you will bring
- Examples from previous work demonstrating your ability to build systems, coordinate with others, and deliver measurable results.
- A proactive, hands-on approach to troubleshooting, systems administration, and process improvement.
- The ability to take ownership of tools and projects and work independently in a fast-paced environment.
- Availability for mandatory company meetings and required team travel, totaling up to 15 days per year.
Benefits and development
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off.
- 401(k) with employer matching.
- Incentive stock options.
- Volunteer time off.
- Professional development program with dedicated annual time off for learning and growth.
- Employee Resource Groups.
- Onboarding, internal systems training, and hands-on AI training.