Role overview
Location: United States
Work model: Remote
Pay: $20 - $27 USD per hour
Schedule: Monday through Friday, 8 am - 5 pm or 9 am - 6 pm Pacific Time
Keep litigation support moving
Coordinate litigation support requests, track client orders, and help legal teams receive timely, reliable service. You will manage high-volume workflows, communicate with clients and vendors, and keep case information accurate while working closely with colleagues to resolve issues.
This role combines operational coordination, customer service, and familiarity with legal documents in a remote-first litigation technology environment.
Daily responsibilities
- Triage and route incoming litigation support tickets to support prompt resolution and adherence to service-level agreements.
- Manage multiple requests and priorities as deadlines and client needs change.
- Handle phone and Zendesk communications with clients and vendors.
- Monitor job milestones, request vendor updates, and keep customers informed about order status.
- Resolve issues across teams and escalate time-sensitive requests to the appropriate person.
- Maintain accurate case records, remove duplicates, and merge records correctly.
- Provide attentive, professional service in every interaction with clients, vendors, and teammates.
- Work with Zendesk, Slack, Google Workspace, and eFiling or case management platforms such as Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager.
- Support operational projects, including knowledge base updates and meeting notes.
- Participate in regular coaching, one-on-one meetings, and quality reviews.
Background that fits
- Operational experience in litigation or legal support.
- Demonstrated ability to manage high-volume, deadline-driven workflows accurately.
- Comfort reading and interpreting subpoenas, court filings, notices, and legal correspondence.
- Strong organization and attention to detail when handling multiple requests.
- Relevant experience in legal support, paralegal work, customer service, or operations coordination.
- Ability to work the stated Pacific Time schedule.
What the position offers
- Stock options.
- Medical, dental, and vision coverage, with 100% of premiums covered for some plans.
- Flexible paid time off.
- Home office setup.
- A monthly stipend for internet and phone costs.
- Coaching and support from experienced litigation support professionals.
- Opportunities to advance into a senior role.