Project Manager

Employment type: Full-time

Pay: $80,000 - $95,000/year

Schedule: Customer training sessions Monday through Friday as needed, with flexibility to work extended hours for key initiatives.

Position summary

The Onboarding Project Manager leads customer implementations for a healthcare SaaS platform supporting surgical scheduling and coordination. This customer-facing role combines project planning, user training, product configuration, and hands-on troubleshooting to help surgical practices adopt new systems and workflows.

Implementation responsibilities

• Manage implementation projects from start to finish, including planning, resource allocation, timelines, milestones, and risk assessment.
• Work with clients to gather requirements and define project objectives and deliverables.
• Maintain detailed project plans, lead status meetings, and communicate progress, risks, issues, and action items.
• Coordinate internal and external stakeholders to keep implementations aligned and on schedule.
• Identify project risks and resolve obstacles affecting timelines or deliverables.
• Provide direct customer training and support throughout implementation, including live sessions delivered virtually or in person.
• Configure product builds and help customers refine requirements, internal controls, settings, and quality checks.
• Coordinate technical resources to connect the platform with customers' other systems.
• Partner with development, customer support, and implementation teams to troubleshoot technical issues, improve interoperability, and address customization needs.
• Document meetings and events, distributing notes and follow-up tasks to relevant stakeholders.
• Improve implementation processes by identifying opportunities for optimization and applying best practices.
• Perform additional duties assigned by management.

What you'll need

• Experience working closely with clients.
• Willingness to train end users, configure product builds, and troubleshoot issues directly throughout implementation.
• Strong communication, presentation, and interpersonal skills, including the ability to communicate across organizational levels.
• Ability to manage multiple projects independently and meet deadlines.
• Strong organizational skills and attention to detail.
• Ability to quickly understand and apply complex business and technical concepts.
• Commitment to delivering high-quality customer service.
• Availability for occasional travel and extended hours as needed.
• Authorization to work in the United States without sponsorship.

Preferred background

• Familiarity with surgical scheduling and surgical practice workflows is strongly preferred.
• Project management or SaaS implementation experience is a plus, but is not required.

Benefits

• Salary plus commissions or bonus.
• 401(k) with company match up to 4%.
• Medical, dental, and vision plans for employees, with employee-paid coverage options for dependents.
• Long-term disability and life insurance.
• Home internet and wellness allowances.
• 10 holidays and 2 holiday eves.
• 18 days of paid time off and 18 days of sick leave.
• Additional days off for volunteering (1), birthday celebration (1), and recharge time (3).