Role overview
The Client Support Specialist & Health Enthusiast helps clients understand body composition, DEXA scanning, nutrition, and fitness while managing a busy remote service queue. This Remote Health Consultant position combines thoughtful, unscripted conversations with accurate appointment coordination and practical problem-solving.
Client Support Responsibilities
- Handle high-volume inbound and outbound conversations by phone, email, text, and Slack with accuracy and empathy.
- Schedule, reschedule, and cancel appointments, often managing dozens of changes per shift.
- Explain nutrition, health, fitness, and DEXA technology clearly and accurately.
- Coordinate outbound communications and logistics with events and operations teams before scan events.
- De-escalate sensitive situations, prioritize competing requests, and remain calm when volume increases.
- Identify recurring problems, improve workflows and FAQs, document solutions, and contribute to customer-experience standards without waiting for an assignment.
- Give routine requests the same care as complex issues, including repeated questions and rescheduling.
Required Qualifications
- At least three years of customer-experience work in a high-volume environment.
- Strong knowledge of customer-experience KPIs, metrics, and best practices.
- Ability to learn systems quickly and pass an internal knowledge and skills assessment within 90 days.
- Exceptional written and verbal communication, empathy, and a genuine interest in health, wellness, fitness, and the science behind DEXA.
- Comfort with direct feedback, independent remote work, and simultaneous phone, messaging, email, and scheduling demands.
- A United States location, reliable internet connection, and quiet home workspace.
Preferred Experience
Experience with platforms such as HubSpot, AirCall, or Zendesk is a strong plus. Applicants may voluntarily share SAT, ACT, ASVAB, or similar standardized test scores. Scores are not required or used as the sole selection factor; pre-employment testing is not conducted.
Schedule and Compensation
This remote position works Monday, Tuesday, Thursday, Friday, and Sunday from 1:00 PM to 9:30 PM CST, with Wednesday and Saturday off. The schedule may change with business needs.
- Base salary is $41,600 per year.
- The annual performance bonus is up to 7% of base salary, or $2,912: half in cash ($1,456) and half in stock options.
- The team revenue bonus is $500 for each month in which monthly goals are achieved, up to $6,000 annually. Goals were achieved in nine of twelve months in 2025.
- First-year total cash compensation can reach $49,056, plus equity.
- Stock options are available through the performance bonus, with additional grants and profit sharing based on performance for team members in every position. Cash and equity compensation are expected to grow as the business scales.
Benefits
Benefits include health, dental, and vision insurance, a 401(k), paid time off, sick leave, a peer bonus program, and an employee assistance program. Regular virtual and in-person team events and direct mentorship from experienced operators support collaboration and development.