Role overview
Employment type: Full-time
Pay: $16.00 - $23.00/hour
Front desk position
You’ll support patients and the clinical team in a busy optometry office by handling reception duties, coordinating appointments and insurance information, answering calls, and assisting with basic preliminary patient testing. The role is well suited to someone who is organized, energetic, and comfortable working directly with patients throughout the day.
Patient and reception support
- Welcome patients and provide professional customer service.
- Answer incoming phone calls and respond to general patient questions.
- Contact patients with appointment or office-related notifications.
- Assist with front desk clerical and administrative duties.
- Help maintain an organized and efficient reception area.
Insurance and clinical assistance
- Verify and obtain insurance authorizations for patients.
- Assist the optometrist with assigned technical and patient-care support tasks.
- Perform preliminary patient testing as required.
- Coordinate with other team members to keep patient visits moving efficiently.
Experience and qualities
- Previous medical front desk experience preferred.
- Previous customer service experience preferred.
- Strong attention to detail and organizational skills.
- Friendly and professional communication skills.
- Ability to work effectively in a busy, active office environment.
- Enthusiastic and team-oriented approach to patient care.
- Willingness to complete additional training provided for selected candidates.