Director of Operations | Remote (United States)

Role overview

The Director, Business Operations leads a multidisciplinary function spanning business operations, program management, analytics, and operational efficiency. As a strategic and operational partner to the VP of Operations, the role converts organizational strategy into priorities, decision-ready insights, and scalable plans that improve access, growth, workforce effectiveness, and financial performance in behavioral healthcare. The position requires both rigorous analysis and ownership of implementation.

Operational Leadership and Delivery

Lead, coach, and develop a high-performing team across business operations, analytics, program management, and operational excellence, establishing shared goals and a collaborative environment.
Develop and implement systems, policies, procedures, productivity standards, and efficient workflows. Oversee team projects from planning through completion and use KPIs and best practices to improve performance.
Set the analytical agenda for access, supply, and network optimization, linking demand, provider capacity, and payer participation with growth and operating decisions.
Lead retention, segmentation, utilization, and other critical analyses, establishing a consistent approach to business intelligence.
Build business cases and recommendations for new markets, channels, services, partnerships, and strategic transactions.
Lead a portfolio of cross-functional launches and transformations involving payers, geographies, channels, service lines, integrations, and internal capabilities.
Define governance, ownership, milestones, dependencies, and escalation paths. Surface risks and tradeoffs with recommendations that support decisions.
Create reusable launch playbooks that improve predictability, speed, and resource efficiency.
Build workforce planning through demand and capacity forecasts, staffing models, optimized scheduling, and resource allocation.
Redesign workflows, standardize processes, and improve automation and tooling while preserving access, quality, and employee experience.
Establish service levels and performance routines that reveal bottlenecks and measure productivity, capacity, quality, and financial impact.
Own annual and quarterly Operations planning and translate strategy into operational priorities.
Advise the VP of Operations and senior leaders, develop new capabilities, and lead consequential work that crosses existing team boundaries.
Build high standards, collaboration, and accountability while improving how the function uses data, tools, and AI.

Required Experience and Leadership Skills

At least six years in business operations, strategy and operations, program leadership, operational excellence, or a comparable field, including at least three years in management consulting or investment banking.
A record of structuring ambiguous problems, producing analytically rigorous recommendations, and converting them into operating plans and measurable outcomes.
Experience leading multiple complex cross-functional initiatives and creating accountability in teams outside direct reporting lines.
Strong quantitative and financial skills, advanced Excel or Google Sheets modeling, and experience with forecasting, business cases, unit economics, performance metrics, and executive analysis.
Organization and follow-through sufficient to manage a broad portfolio without overlooking critical details.
Strong written and verbal communication, including concise decision memos and executive presentations that explain complexity, tradeoffs, and recommendations.
People-management experience and the ability to coach and develop strong teams.
Autonomy and initiative in identifying important problems and carrying work through to measurable results.
Systems thinking that turns disorganized workflows and one-off solutions into durable routines, playbooks, SLAs, dashboards, and clear handoffs.
Comfort adapting to evolving priorities and uncertain paths.
Practical use of AI tools to improve analysis, workflow design, decision support, or team productivity.
Eligibility to work in the United States without sponsorship now or in the future.

Preferred Background

Experience at a top-tier strategy consulting firm followed by three to five years in an operating, strategy, or business operations role.
An MBA, another relevant advanced degree, or equivalent experience.
Experience in healthcare, technology-enabled services, a marketplace, or another environment combining supply, demand, access, and service quality.
Experience building or leading business operations, program management, workforce management, operations analytics, continuous improvement, or automation.
Familiarity with SQL, BI tools, workforce-planning systems, or other analytical and operational technologies. Direct hands-on expertise is helpful but not required.

Remote Work, Compensation, and Incentives

The position is listed as Virtual (Remote). Work involves prolonged sitting and computer use, frequent communication through Zoom and Google Meet, observing and communicating information on a provided laptop, and occasionally moving up to 10 pounds.

Base salary ranges depend on geographic zone. Final placement considers education, training, experience, and market demands:

Geo 1, all other states and D.C.: $173,800–$206,500.
Geo 2, CO, HI, MD, and RI: $191,200–$209,200.
Geo 3, AK, CA, CT, MA, NJ, NY, and WA: $199,900–$218,700.

Separate from base pay, the role is eligible for a target annual performance bonus tied to individual and organizational KPIs and stock options under the applicable equity incentive plan. New full-time employees receive a $300 home-office equipment reimbursement. Full-time employees may receive up to $75 monthly for internet and cell phone expenses.

Benefits and Hiring Information

A choice of one high-deductible health plan and two PPO medical plans, plus dental and vision coverage.
A company-sponsored One Medical membership.
A 401(k) with traditional and Roth options.
Paid time off, up to 12 paid company holidays, and accrued sick time.
Company-paid life, AD&D, and disability insurance, plus optional pet, legal, critical illness, hospital indemnity, and accident plans.
Paid bonding leave for full-time employees after six months, including birth, adoption, and foster placement; leave increases with tenure.
Professional development reimbursement for role-related learning.

Benefits are available to eligible employees. Hiring may use technology, including AI-supported application review or interview documentation, while final decisions remain with people. Complete the application; U.S. Equal Opportunity Employment Information questions are optional and used for reporting rather than hiring decisions. Duties and responsibilities may change with or without notice.

Pay-transparency protections cover discussing or comparing compensation, requesting explanations of pay or advancement, and helping others exercise those rights. Employees with access to others' compensation through essential job duties must respect disclosure restrictions, except where disclosure is legally protected or required, including formal complaints, investigations, proceedings, or legal reporting obligations.